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All FAQ's

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General Questions

How can I contact the publisher whose product I purchased?
Our Purchase Look-up Tool provides you with the merchant or publisher's contact information. You can also look up their contact information via our product publisher's directory. Receipts emailed to you immediately following your purchase also detail this information. When you contact a merchant directly, please check your spam or junk folder in case your anti-spam filter has accidentally re-routed your merchant's reply to one of these folders.
I haven't received my license key or product registration key. How do I get one?
License keys and product registration details are provided in two ways:

  1. Via the "Thank You" or confirmation page you see when you've completed the checkout process.
  2. In a post-purchase email message sent to you by RevenueWire, or on behalf of RevenueWire by the original publisher of the product. .

If you need assistance with a license/registration key please call us at 1-855-432-0727 and we will work to quickly assist you with registration or installation. For technical support, you can also quickly access a Publisher's contact information using our Publisher Look-up Tool.

What are your Customer Care hours of operation?
Our Customer Care is available Monday through Friday (excluding holidays), 6 a.m. to 5 p.m. Pacific Time at 1-855-432-0727.
I don't recall buying anything from SafeCart, yet my credit card statement or PayPal account shows a transaction from WWW.SAFECART.COM?
When a purchase is made through RevenueWire's SafeCart online checkout for a downloadable product, you'll see WWW.SAFECART.COM USA on your credit card statement. If PayPal was used, SAFECART is displayed; while American Express shows either "SafeCart.com" and our phone number, or alternatively "Bibit Internet Payments" for American Express transactions which take place in Canadian Dollars, Euros or Pounds Sterling.

To help you reference a purchase, we provide an easy-to-use Purchase Lookup Tool. This tool is available 24/7 here on our website and provides quick access to your receipt, the publisher's original order confirmation page, in addition to technical support contacts for the publisher of the product you've purchased.

What is SafeCart Payments?
RevenueWire is one of the Internet's leading resellers of software and other downloadable products. With support for over 26 currencies, we provide downloadable product publishers a way to reach global customers with their products.

Built on military-grade security and encryption standards, RevenueWire's SafeCart features industry-leading privacy assurance and data integrity. We accept Visa, MasterCard, American Express, Discover, Maestro, Diners Club, and JCB. SafeCart now also accepts PayPal.

I sent a question to your Customer Care but haven't received a reply yet. How can I get in touch with you?
We are committed to providing the best customer service possible and this includes responding in a timely manner. Please check your spam or junk folder just in case the email response was incorrectly routed to either of those folders. If you sent your message over a weekend, we will respond to you as soon as possible on the next business day. Our Customer Care is available Monday through Friday (excluding holidays), 4 a.m. to 5 p.m. Pacific Time at 1-855-432-0727
I don't think the product I just purchased is working correctly. How do I get technical help?
If you're unable to download or access your product or have questions about how to use your software or product, please contact your product's publisher directly. They are your best resource for quickly resolving any technical or download issues. You can quickly access their contact information using our Publisher Look-up Tool. Please allow your product's publisher 48 hours to respond to your inquiry.
I think I paid a different amount than was advertised. Can you clarify the reason for the difference?
Our checkout displays the suggested retail price as determined by the product's publisher. As such, your publisher is most familiar with the pricing of the products they offer and will be the best able to answer any questions you may have regarding cost. You can quickly access their contact information using our Publisher Look-up Tool.
What is a license or registration key?
A license key or registration key is a unique code required to access product features that become available after registration and purchase.

If you need assistance with a license/registration key, please contact us at 1-855-432-0727 and our support staff will work to quickly resolve the issue.

I contacted the publisher directly but haven't received a response. What do I do now?
Initially, you may want to be sure that your response from the publisher hasn't been accidentally re-routed to your spam or junk folder.

Please note that we require publishers to respond to customer inquiries within 48 hours. If it's been more than 48 hours since you contacted the publisher, and you've confirmed that replies from the publisher haven't accidentally been re-routed to your spam or junk mail folder, please contact us at 1-855-432-0727 and we will contact the publisher on your behalf with the highest level of priority.

Is my purchase really coming from RevenueWire's SafeCart?
RevenueWire's SafeCart card-processing service is used in connection with the sale of a wide range of downloadable products. Our name appears on your credit card or Paypal statement, but the product you've purchased may not be delivered directly by RevenueWire. Typically, downloadable products are updated regularly by the original purchaser, and we don’t normally store the products that we resell on our servers.
I haven't received my item yet. Can I track the shipment or confirm my physical mailing address?
All of the products sold using SafeCart are delivered electronically. Nothing will be mailed or shipped to you. Information regarding downloading products, logins or license keys is provided immediately following your purchase via the "Thank You" page you see immediately after your purchase, as well as via a post-purchase confirmation email.

If you do not have a printout of the "Thank You" page or the email containing your license key/product registration information, please contact us directly at 1-855-432-0727, as this represents the quickest way to have this information resent.

I'm getting an error when I try to purchase indicating my credit card has been 'refused'. I'm pretty sure I have available credit on that card, what's happening?
If you are receiving the message, "Sorry, your payment was refused by the financial institution. Your card will NOT be debited.", please contact your credit card issuer to see if they are preventing online purchases for reasons other than exceeded credit limits. If they indicate the purchase should be going through, it's possible our risk system may have identified a security factor that is temporarily preventing the completion of your purchase. Please try a different credit card to complete your transaction.
I don't have a credit card or PayPal account. Does SafeCart give me the option to pay by check or money order?
We do not currently accept payments by money order or check. If you do not have access to either a major credit card or Paypal, you can certainly contact the merchant or publisher of the product you'd like to purchase and see if they will accept payment directly either by check or money order.

Privacy and Security

How do I know SafeCart is a secure way to make a purchase online?
To demonstrate our commitment to user privacy and security, we've undergone rigorous third party privacy audits to achieve the most highly recognizable security designations for online shoppers.

RevenueWire's SafeCart meets the stringent standards of ScanAlert HACKER SAFE, VeriSign™ Extended Validation and TRUSTe™ Privacy Certification.

Please also review our Privacy Statement which explains how we carefully handle and protect your personal information.

Hacker Safe is a third-party verification program that confirms that SafeCart transactions are safe from unauthorized access by unauthorized intrusion, keeping you safe from identity theft and credit fraud.

ScanAlert™ HACKER SAFE conducts daily, thorough six-step network security audits, continually evaluating the security of the SafeCart shopping cart and platform. The first three steps are a test for vulnerabilities, while the fourth and fifth steps are alerts and solution management if any vulnerability is detected.

Learn more on the HACKER SAFE web site.

What is VeriSign Extended Validation?
In order to encrypt personal and financial information transmitted over the Internet, many web sites employ Secure Sockets Layer (SSL). Extended Validation SSL Certificates provide high security Internet browsers information to authenticate the organizational identity of a web site, thus providing a third-party verification. For example, if you use MS Internet Explorer 7, the address bar turns green and displays the name of the Extended Validation certificate owner to let you know that your transaction is encrypted and the organization has been authenticated. (Future releases of Firefox and Opera will also support this visual gauge.) Older browsers show a padlock icon at the bottom of the page and a web site address starting with "https" when you're on a SSL secured page. e.g. https://login.yahoo.com/config/mail?.intl=us

Learn more about VeriSign™.

Where can I learn more about online shopping safety?
Please visit our resource page for a list of useful links to web sites that provide more information about Internet security, online shopping safety, and protecting your personal information.
What is TRUSTe Privacy Certification?
Bearing the TRUSTe™ Web Privacy Seal means a company adheres to TRUSTe™'s strict privacy principles including:

  • Having a privacy policy that is reviewed for compliance to privacy best practices by TRUSTe™
  • Posting notice and disclosure informing you how your personally identifiable information is collected and handled
  • Providing you with choice and consent regarding how your information is used and shared
  • Employing a third party to mediate disputes relating to the handling of your personally identifiable information

Due to the extensive certification process that an organization must go through, privacy seals are the most difficult to obtain. They are also the only seals that investigate what happens "behind the scenes", carefully inspecting internal data collection and usage procedures. Once a privacy seal has been obtained, the seal program continues to monitor the organization, and consumers can contact the issuing authority regarding any complaints if they feel there has been any misconduct.

Learn more about the specific requirements for the TRUSTe™ Web Privacy Seal.

Questions about Refunds

How can I get a refund for a product I purchased from one of your publishers?
To request a refund for a product purchased using RevenueWire's SafeCart, please contact our Customer Care at 1-855-432-0727
How long will it take for the refunded funds to appear in my account?
Due to differences in processing times by the major credit card issuing banks, in some instances refund times may extend to 15 business days.

If your refund is taking an abnormally long period of time to process with your card issuing bank, please let us know and we'll do our best to provide you with any additional information on the status of your refund.

If you used PayPal to make your original purchase, please sign into your PayPal account and review your account history. Please note that depending upon your Paypal account preferences, you may need to transfer funds from PayPal to your bank account.

The credit card I used to purchase my product is no longer valid or has expired. How will I get my refund?
All refunds will be sent to the same card or account that was used at the time of purchase. As such, if the card used to make your purchase has been canceled, we recommend you contact your credit card provider and confirm where your refund will appear.

Typically, your card issuer will carry forward any outstanding credits to your new card. Unfortunately, our online system is unable to issue refund checks at this time.

Automatic Renewal Service

What is the SafeCart Automatic Renewal service?
The automatic renewal service keeps your software current with the latest program updates and enhancements. The service automatically charges the current renewal subscription fee (plus applicable taxes) to your credit or debit card before your licence expires so that you do not experience a service disruption.
Can I Unsubscribe to the SafeCart Automatic Renewal service?
Yes. If you wish to turn off the automatic renewal service, you may cancel your enrollment at any time by logging in to your SafeCart account at www.safecart.com/new-login. The automatic renewal service helps to ensure your software stays current with the latest program updates and enhancements by automatically renewing your software license before it expires. Enrollment in the SafeCart renewal service means that you authorize SafeCart to automatically charge an amount equal to or less than the then current price of the software (plus applicable taxes) to your credit card or debit card prior to the expiration of your software license.